Because most of our gifts are personalized, most items ship within 2-3 business days. So, with shipping times, your item(s) should arrive within 5-7 days.
We work hard to let you know what to expect from your item so you’re delighted when you get it. We offer detailed product images and descriptions, as well as the ability to preview most items.
Items you receive that are free from defects and made as ordered and as described on our website are not returnable.
Of course, if an error is ours, we’ll replace the item at no charge to you.
You MUST email us: Crystalcitygifts@gmail.com to arrange for a return or replacement as unauthorized returns will not be accepted and we do not pay for you to ship an item or items back to us.
All returns and replacements must be made within 30 days of receipt.